Leadership Skills


WALDENBURG INTERNATIONAL COLLEGE

من كلية ولدنبرج الدولية

















Leadership Skills



Program Components



State the four basic principles of Service Leadership


Demonstrate practical leadership skills e.g. team briefing, problem solving, brainstorming and be able to apply the basic principles of leadership


Explain the situational leadership model and its application


State action steps to follow for effective communication and illustrate effective listening techniques


Demonstrate steps to follow when recognising customer focused performance


Identify Coaching steps to follow to improve an Employee’s performance


Recognise situations where corrective discipline needs to take place


Explain what empowerment is and how they can create a more empowered team


Effectively delegate tasks to appropriate team members



Program Duration


30 Hours



Hand outs Language


English


للتفاصيل:


WALDENBURG INTERNATIONAL COLLEGE



كلية ولدنبرج الدولية

www.waldenburginternationalcollege.org.uk


Wicm32@yahoo.com